✅ General

  • BLACKSMITH is a registered manufacturer and supplier of electrical products including exhaust fans, ceiling fans, window fans, DB boxes, concealed boxes, and other related items.
  • These terms apply to all visitors, customers, and distributors using our services.
  • We may update or modify these terms at any time without prior notice.

📦 Orders & Payments

  • All orders are subject to acceptance and availability.
  • We offer Cash on Delivery (COD) across Pakistan.
  • Customers are responsible for providing accurate details (name, address, and contact number). Incorrect information may result in order delays or cancellation.

🚚 Shipping & Delivery

  • Orders are usually delivered within 3 to 5 working days (depending on your location).
  • Shipping charges may apply and will be communicated at checkout or order confirmation.
  • BLACKSMITH is not responsible for courier delays or issues beyond our control.

🔄 Returns & Replacements

  • Customers may request a replacement if the product is damaged, faulty, or incorrect upon delivery.
  • Complaints must be submitted within 24 hours of receiving the product, along with proof (photos/videos).
  • BLACKSMITH reserves the right to approve or deny replacement requests after verification.

⚠ Product Warranty

  • Select products come with a 1-year warranty (where mentioned).
  • Warranty does not cover damages caused by misuse, mishandling, or improper installation.

📌 Limitations of Liability

  • BLACKSMITH is not responsible for any indirect damages, loss of business, or misuse of products after delivery.
  • Products must be installed and used according to the provided instructions and safety guidelines.

🤝 Distributor/Wholesale Terms

  • Distributors and wholesale buyers must comply with BLACKSMITH’s official pricing and sales policies.
  • Bulk order terms may vary and will be agreed upon separately.