Return & Refund Policy

At BLACKSMITH – Premium Electrical Solutions, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.

🔄 Returns

• You may request a return if the product is damaged, defective, or incorrect at the time of delivery.
• Returns must be reported within 24 hours of delivery by contacting our support team.
• To complete your return request, you must provide photos/videos of the product and packaging as proof.

📦 Return Conditions

• The item must be unused, in its original packaging, and with all included accessories.
• Products that are damaged due to misuse, mishandling, or improper installation will not be eligible for return.
• Customized or special-order items are non-returnable.

💵 Refunds

• Refunds are only processed after the returned product is received and inspected by our team.
• If approved, the refund will be made within 7–10 working days through your preferred method (bank transfer or courier cash return).
• Shipping charges (if any) are non-refundable.

🔁 Replacements

• If you prefer, we can arrange a replacement instead of a refund (subject to stock availability).
• Replacement shipping will be covered by BLACKSMITH if the error was from our side.

⚠ Non-Returnable Items

• Products without original packaging.
• Items damaged due to incorrect installation or misuse.
• Products reported after 24 hours of delivery.